20.12.05     Alert!	Problems with accessing IceGold website Our websites were inaccessible for a few hours yesterday, December 19th because of DDoS (Distributed Denial-of-Service) attack. In case the attack continues in coming days, our websites could be very slow or even impossible to access. We hope to find a solution to this problem during this week. We are very thankful for your support and understanding. If you have questions regarding your order with us, you can contact us by e-mail or phone +3726819050.
27.10.05     Update	We have changed our main bank To further improve our services we have changed our main bank from Hansabank, Estonia to Sampo Bank, Estonia. New orders are being directed there as of now, existing ones arriving in the old bank will be carried out in a normal manner. The main benefit will be for our European customers as the selling e-currencies for an EU wire is now without any bank fee, the only fee that remains is our exchange fee. The fees for some types of outgoing wires are reduced as well. We hope that the transition time will bring very little inconveniences to our customers. Thank you for using our services!
23.06.05     Holiday	IceGold will be closed on 23.-24. June because of Estonian national holidays - Victory Day and Midsummer Day. We will resume our normal work on Monday, June 27th. Thank you for your patience!
13.06.05     Update	Change in required contact information Our loyal customers might have already noticed that we now also require you to enter your phone number and country of residence (previously optional) when registering exchange with IceGold. These changes have been made to ensure that we can offer you the best customer support and develop better services for you. We have found over the years that it is quite important to have correct phone number as sometimes our e-mails are not received by customers or they go unanswered. Having another alternative contact channel will ensure that we can reach you in case there are problems (account name confirmation, returned payments, e-mails bouncing) that need to be solved. The need to know customer's country of residence is tied to the previous point as we will need to know in what time zone the person resides. It also helps us to offer better service, for example we are soon launching our German website as we have found out that we have many customers from German-speaking countries.
11.05.05     Update	Domestic wires in Latvia no longer accepted We can no longer accept domestic bank wires in Latvia. We recommend our Latvian customers to open account with Latvian Hansabanka and make transfers to our Estonian Hansapank from there. The fee for these payments is 1.5 LVL regardless of the payment currency and amount.
18.01.05     Alert!	IceGold e-mail address used in fake e-mails It has come to our attention that someone has been sending out fake e-mails with an attached Trojan Spy program appearing to have come from us. The e-mail subject was "IceGold exchange: wire has been sent out!". This message was not sent by us. We do send out similar messages, but never with any attachments and only to people who have registered an exchange transaction at our site. According to the fake e-mail's headers it was sent out from a compromised computer at California State University, Sacramento. The attachment screenshot.zip unpacks to a Windows .scr virus, which has been identified as a new trojan at Kaspersky Antivirus Lab. They have added the detection rules which will be published in the next update. Never open unexpected or otherwise suspicious e-mail attachments. If you did open that attachment please contact computer security experts as soon as possible to have your computer examined and spyware removed.
05.01.05     Update	Domestic wires in Lithuania accepted Now it is possible to use domestic bank wires in Lithuania to buy e-currency from us. Transfers to our Lithuanian bank account are possible in Lithuanian litas (LTL) and all other currencies displayed on our rates page.